Privacy Policy

1. Information We Collect

Personal Information

We may collect:

• Name
• Email address
• Phone number
• Physical address
• Payment information when applicable
• Opt-in records and timestamps for communication channels including SMS and email

Non-Personal Information

We may collect:

• IP address
• Browser type and device information
• Website usage data and analytics
• Cookies and similar technologies

Customer Communication

We may collect:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected information to:

• Provide and manage healthcare services
• Schedule, confirm, and remind patients of appointments
• Process transactions and payments when applicable
• Respond to inquiries and patient requests
• Communicate important administrative and care-related information
• Improve our services and website functionality
• Maintain records of consent and communication preferences
• Ensure security, compliance, and fraud prevention

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to your care and interactions with Chest & Sleep Medicine Associates. Messages may include appointment reminders, confirmations, care coordination updates, and administrative notices.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable state and federal laws

Opt-Out Instructions

• You may opt out at any time by replying STOP
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• Opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our office
• Messages are directly related to services you have requested
• Promotional messaging is not sent without specific consent

Help & Support

• Reply HELP for assistance
• Or contact us during regular business hours

Carrier Information

• Message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers solely to support message delivery and customer service. All other use cases exclude SMS originator opt-in data and consent, which is not shared with third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only with:

Service Providers

• Vendors who support our operations, such as payment processors, appointment systems, and SMS delivery providers
• These providers are contractually required to protect your data and use it only for authorized purposes

Legal Compliance

• When required by law, legal process, or court order
• To protect our rights, patients, or operations

Business Transfers

• In the event of a merger, acquisition, or asset sale
• Your information remains protected under this policy

Text messaging opt-in data and consent are excluded from all sharing categories except for SMS delivery providers.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards, including:

• Encryption of sensitive data
• Secure access controls
• Regular system updates and assessments
• Employee training on data protection
• Breach response and notification procedures
• Secure backups and disaster recovery systems

No system is perfectly secure, but we take commercially reasonable steps to protect your information.

6. Cookies & Tracking Technologies

Some cookies are strictly necessary: they let the site load, keep it secure, and remember your cookie choice. These are always active and are never used to build a profile of you.

Beyond those, the only measurement tool on this site is Google Analytics, which counts page visits so we can tell which information is useful. It is switched off until you accept it, and no analytics cookie or identifier is created before you do. We do not run advertising or remarketing tags, and we do not sell or share personal information.

• You can accept or reject analytics from the banner shown on your first visit.
• You can change or withdraw your choice at any time using the "Cookie Preferences" link in the footer of every page.
• The "Do Not Sell or Share My Personal Information" link in the footer opens the same controls with advertising switched off.
• If your browser sends a Global Privacy Control signal, we honor it automatically and no banner is shown.
• Your choice is stored on your device only, and we ask again after 13 months.

You may also block or delete cookies through your browser settings, though some features may be limited.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your information
• Opt out of marketing emails via unsubscribe links
• Opt out of SMS messages by replying STOP
• Request information about our data practices
• Withdraw consent for future communications

Requests can be made using the contact information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Chest & Sleep Medicine Associates.

9. Changes to This Privacy Policy

We may update this policy periodically. Updates will be reflected with a revised effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Chest & Sleep Medicine Associates 755 South Milwaukee Avenue Suite 181 Libertyville, IL 60048

Phone: 847-855-2430

Website: https://www.chestandsleep.com